Privacy policy

Data protection & security

Our highest priority is the protection of your personal data. Therefore, your data will be processed exclusively in accordance with the EU General Data Protection Regulation (GDPR) and the Austrian Data Protection Act, DSG (as amended on May 25, 2018). This privacy policy serves to inform you about the type, scope and purpose of the collection and processing of your data. We, SunElements GmbH, hereinafter referred to as “SunElements”, are the responsible contact for all data protection issues in connection with data processing. If you have any questions about the collection, processing or use of your personal data, please do not hesitate to contact us in writing:

SunElements GmbH
Sports road 7
4142 Hofkirchen

Collection and processing of your data

When you contact us, place an order, register for our newsletter, apply for a job or visit our website, we collect and process certain personal data relating to you. The nature, scope and purposes of this data processing are described below.

You can withdraw your consent or unsubscribe from the newsletter at any time. To do so, you can send us a message to the e-mail address or use the unsubscribe link at the end of each newsletter. Alternatively, you are free to notify us by other means. You also expressly grant us permission to send you valuable information by e-mail relating to your specific purchase intentions after you have expressed a clear interest in making a purchase (e.g. by adding a product to your shopping cart).

Visiting the website / use of cookies

In the course of your visit to our website, we collect personal data to the extent technically necessary (name of the file accessed, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user’s operating system, referrer URL and the requesting provider). This data cannot be assigned by us to any specific person and is not combined with data from other sources.

We would like to point out that cookies are used during your visit to our website. Cookies are small files or other forms of information storage that are transferred from our web server or third-party providers to the user’s web browser and stored there for later retrieval. The cookies used on our website serve exclusively to simplify the shopping process (e.g. by storing items in the shopping cart) and to enable the use of certain functions of our web store. The cookies we use are deleted from your hard disk at the end of the browser session (session cookies). This data is collected on the basis of Section 96 (3) TKG.

In addition, we use cookies to statistically evaluate the use of our website as part of the web analysis service Google Analytics (see below). This data is collected on the basis of Article 6(1)(f) GDPR. If you have given your prior consent in accordance with Art. 6 para. 1 lit. a GDPR, cookies from third-party providers will be used during your visit to our website to record and evaluate your usage behavior. By using our website, you agree to the use of cookies. Notification of the use of cookies is provided by displaying a banner when you first access our website.

Use and disclosure of your data

and used to fulfill the existing contract between you and us. Your data is processed in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). As soon as the contract has been fully processed and the purchase price has been paid in full, your data will be archived and deleted after expiry of the retention periods under tax and commercial law or the statutory periods in accordance with the Product Liability Act, unless you have consented to further use of your data.

Your personal data will only be passed on or disclosed to third parties if this is necessary to process the contract or for billing purposes or if you have given your prior consent. As part of order processing, certain service providers (e.g. shipping companies, logistics providers, payment service providers) may receive the necessary data from us for order and order processing. In exceptional cases, we are legally obliged to make the relevant data available to the authorities if this is necessary due to legal regulations, official orders or official investigation procedures.

Data security

Your contract information is transmitted securely over the Internet using the SSL process. We protect our website and other systems using technical and organizational precautions to protect your data from loss, destruction, unauthorized access, manipulation or unauthorized disclosure.

Applicant management

We collect data from applicants for job vacancies with us for the purpose of initiating a possible employment relationship. This information is for internal purposes only and will not be passed on to third parties. You have the right to request the deletion of your data at any time.


To help you find a SunElements dealer in your area on our website, we use geo-localization. By using the IP address of the Internet user, we can determine the location.

We also use geo-localization to show you the right products, prices and taxes for your country in our online store.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”), Barrow Street, Dublin 4, Ireland. In order to statistically evaluate the use of our website, cookies are stored on your computer as part of “Google Analytics”. We have concluded a contract with Google for commissioned data processing. The information collected by these cookies about your website usage (including your IP address) is anonymized before being stored on Google’s servers in order to prevent your computer from being identified. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google uses this information to analyze the use of the website, to compile reports on website activity for website operators and to provide other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Further information on the handling of user data at Google Analytics can be found in Google’s privacy policy:

If you wish to prevent the collection and processing of the data generated by the cookies and the anonymized data by Google, you can download and install the browser plugin at the following link: Please note that in this case you may not be able to use all functions of this website to their full extent.

Google Maps

On some of our websites, we integrate Google Maps from Google Ireland Limited, Barrow Street, Dublin 4, Ireland, a service for displaying interactive maps. This enables us to show you our trading partners and our company location using Google Maps. When you visit the pages on which Google Maps is embedded, Google collects and stores certain information such as your IP address, the browser software you are using and its settings, which is transferred to the USA and stored there.

Google is responsible for the collection and storage of this data and uses it for its own purposes. Google LLC is certified by the US-EU Privacy Shield to ensure compliance with the level of data protection applicable in the EU. You can view Google’s terms of use at, and additional terms of use for Google Maps can be found at

Detailed information on data protection in connection with the use of Google Maps can be found on Google’s website in their “Privacy Policy”( If you wish to object to the collection and processing of data by Google LLC, you can do so at

Use of social media plugins

For the integration of social media elements, we use plugins from the social networks YouTube ( and Facebook (, which are operated by the companies YouTube, Google Ireland Limited, Barrow Street, Dublin 4, Ireland and Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland respectively. In order to use this feature, we use a two-stage procedure in which you can give your consent to data processing by the operator of the social networks in accordance with Art. 6 para. 1 lit. a GDPR. The data will only be transmitted to the operator of the social network if you as a user click on one of the icons displayed and thus consent to the transmission of your data to the operator of the social network. A connection from your browser to the respective social network is only established after such consent has been given.

By using the plugins, the social networks receive information about your visit to our website. If you are logged in to YouTube or Facebook during your visit to our website, this visit can be assigned to your account with the corresponding social network. Any interactions with the plugins can be saved by the operator of the social network. Information on the use of the data collected by the respective social networks can be found on the companies’ websites:



Rights as a data subject

You have the right to receive information about your personal data. You also have the right to correct any errors, delete your data or restrict its processing. At the same time, you can object to the processing of your data and exercise the right to transfer your personal data in a structured, machine-readable format. If you wish to exercise any of these rights, please contact the contact details of the controller.

Right of appeal

You also have the right to lodge a complaint with a supervisory authority. For Austria, this is the Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna, telephone: +43 1 52 152-0, e-mail:, web :

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